Terms and Conditions
Saturday November 18, 2017

Our House Privacy Policy

Introduction
Our House regards privacy as an important part of our relationship with our supporters and customers. The following privacy policy applies to all Our House users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Rebekka Battista at 02 66202705

Collection of Information
In order to use the Our House website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to donations, support and accounts, including Email.

Any information collected by Our House is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Our House supporters and customers are required in order to comply with relevant laws and to provide our services at the highest possible level. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Orders
If you stay with us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information to take bookings and for billing purposes. If we have trouble processing an order, we will use this information to contact you.

Communications
Our House uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a supporter or customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Our House may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Our House does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Our House site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of ourhouse.org.au.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Refund Policy
If you make a donation in error, please let us know so that we can refund your donation.

Delivery Poilicy
Once payment has been received you will shortly receive an email confirmation and receipt.

Our House Security Policy

Our House uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Our House or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Our House.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

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